Customer Success : DACH + Central Europe

Customer Success : DACH + Central Europe

  • City, Country

    Germany

  • Contract type

    CDI

  • Working time

    hrs / week

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Pioneer and leading company in agricultural robotics solutions, Naïo Technologies markets an award winning range of autonomous robots (AgriTechnica Germany Silver medal 2019,  CES Las Vegas Innovation Price 2022).

Growing fast in Europe and North America, the company provides a combination of innovative technologies and deep agricultural know-how in support of its end clients and distribution partners.  

Driven by a strong sense of Corporate Social Responsibility, Naio Technologies offers multiple job opportunities in the AgriTech domain and strives to provide concrete answers to some of the many challenges of sustainable development with a carbon free and pesticide free approach to farming.  

 

Your tasks will be

Based in Germany and reporting both to the Sales Manager for Europe (based in Germany) and Head of Customer Success (based in France), your role will entail : 

 

Main Tasks (80%) :

Ensure customer satisfaction in :

  • Being Naio’s products subject matter expert in the field of agronomics  
  • Empowering Naio’s dealer’s network in using and showcasing our products range
  • Train Naio’s dealer’s network in robots deployment and implement “train the trainer” approach to be benefit of end users 
  • Ensuring training quality control 
  • Provide products consulting responding to multiple use cases
  • Set and implement action plans 
  • Set dealers Key Performance Indicators
  • Functional testing of new robots’ features on end users sites   

 

Additional tasks (20%) :

  • Support Naio’s sales teams and dealers’ sales teams during local trade shows and product demonstrations 
  • Provide input to Naio’s technical support team
  • Generate/monitor mapping (robot’s path planning)   

 

 

 

Skills required

  • Knowledge in agronomy (vegetable production would be a plus) and/or practical knowledge in using agricultural machinery 
  • Customer centric
  • Empathy, pedagogia  
  • Synthetic, writing skills 
  • Reporting prone
  • Mobility requirement : 3 days per week on average 
  • Languages : 
    • German 
    • English 
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